How to Order from Us

Thank you considering a purchase with Cheryl and William Duncan. I say it that way, because you are not  dealing with an anonymous large corporation. Even our e-commerce orders are monitored by one of us.

Once you have placed your order,  and even with your e-commerce purchases you will be contacted by us within 24 hours.  We will tell you when you can expect your merchandise. Your e-commerce orders are secure with the worlds largest and most secure shopping system with Pay Pal. As old fashioned retailers we actually prefer to get to know our customers, we have a retail store and enjoy working with customers there or at the dozen or so Highland Games we attend as vendors.  Please contact us for anything you need.  But for those who want the convenience of on-line shopping we have provided that too. ( exceptions are kilts and other custom made goods )   Use any way you chose to contact us. We look forward to helping you. Click here to return to the Catalog The Kilt & Thistle.

            You can e-mail us  at  orders@kilts.com

               You can Fax us at   1-503-588-4033

        You can call us toll free in the U.S. and Canada  at  1-800-992-KILT  (5458)
U.S. Holidays  are January 1st, Memorial Day, July 4th, Thanksgiving Day, Christmas Day.
The phone has a live person from 11am to 6pm Pacific time Monday through Saturday.

Clothing Buyers Please click here,  to go to our measurements page. If you have already filled out the measurements, you can contact us when you are ready to make a purchase. We will contact you to confirm that we have received them.

Payment can be made by any of the major Credit Cards you see above from any where in the world. The bank will convert the currency difference.  You can also pay in personal check , cashiers check, or money order in U.S. funds. You can  also use  PayPal  secure on-line payment system.

Shipping         

Whether you order by e-commerce or in person we treat all orders as if it was for one of us.  You will only be charged for actual freight, no handling charges or added freight cost.

We will work very hard to make your purchasing experience with us as pleasant as possible. We want you to come back again, and tell your friends about us.

William w. Duncan

To Place orders e-mail orders@kilts.com or Toll free US and Canada call 1-800-992-KILT (5458)
 OR FAX US AT 1-503-588-4033 or go to our Contact  Page by clicking on the mouse.

Send comments about this sites technical issues  to webmaster@kilts.com  with questions or comments. 
Last modified: August 20, 2011 09:33:11 PM -0500